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1. What happens to the animals that are picked up by Animal Control Officers?

All animals that are picked up at large are taken to the Wilbarger Humane Society located at 2801 Sullivan Street, Vernon TX 76384. Their phone number is (940) 552-5373. All animals are held for three working days without a tag, and five working days with a tag, after which, they are either adopted or humanely euthanized, depending on health and temperament.

2. What can I do about a barking dog?

You can file a complaint with the Municipal Court. Note: You will be required to testify against your neighbor, should this matter come before the courts. Please call (940) 553-3311 for more information.

3. Who do I call about animals running loose?

Call the police department at (940) 553-3311 and ask to speak to the Animal Control Officer and make a complaint.

4. Who do I call and report neglect of animal(s)?

Call the police department at (940) 553-3311 and ask to speak to the Animal Control Officer.

5. Where can I inquire as to the City Ordinance pertaining to chained animals?

Call the police department at (940) 553-3311 and ask to speak to the Animal Control Officer, or see Section 8-76 of the Code of Ordinances.

6. What are the requirements for rabies tags?

All animals must have a valid rabies vaccination and can only be obtained through a licensed veterinarian.

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1. How much does it cost to apply to the Board of Adjustment?

A $100 fee is collected to apply to the Board of Adjustment.

2. Can the board grant a variance for construction in the right-of-way?

The Board of Adjustment cannot and will not grant variances for construction in the right-of-way.

3. What if I disagree with the Board of Adjustment’s decision?

Any party or individual disagreeing with the decision of the Board of Adjustment may appeal such decision to the State District Court by filing a petition that sets forth why the decision is illegal, in whole or part, and specifying the grounds of the illegality. The City Commission cannot and will not hear appeals from the Board of Adjustment.

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1. What projects require a permit?

The City of Vernon requires that a permit be issued for all new construction, some remodeling projects, roofing, plumbing, electrical work, and placement of signs, carports, and fences. Accessory structures less than 120 square feet do not require a permit but must not be located in a front yard or street right of way and must not restrict visibility.

2. Can permits be issued over the telephone?

You will need to come to City Hall at 1725 Wilbarger Street to obtain a permit.

3. Do I need a permit to replace my fence?

Yes, you need a permit to replace your fence, although minor repairs do not require one.

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1. Where can I find a copy of City Ordinances?

The Code of Ordinances are online. Look under the "Services" menu on our website. Copies of City Ordinances are available from the City Secretary's Office in City Hall.

2. Where can I find the agenda for the next City Council Meeting?

Agendas are posted in City Hall and on the City website 72 hours before all meetings.
Agendas and Minutes

3. How do I file an open records request?

Open records requests must be made in writing by sending a letter to the attention of the City Secretary to City Hall (1725 Wilbarger Street, Vernon, TX 76384, by email, or by fax at (940) 552-0569.

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1. How many letters are sent for a high grass and weeds violations?

One courtesy letter is sent per calendar year per property. If the issue is not resolved within the stated time frame, citations may be issued without further notice. If, after notification, the City mows the property, the property owner will be billed. If the bill is not paid a lien will be filed against the property at the Wilbarger County Clerk’s Office.

2. I received a letter for trash and debris but I didn't put it there. Am I still responsible?

Yes. A property owner is responsible for any violations that may exist on their property.

3. Is a property owner responsible for mowing the alley?

Yes. Each property owner is responsible for keeping the alley cleaned and mowed to the midpoint of the alley.

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1. Where can I get a building permit?

Building, demolition, sign, HVAC, electric, and plumbing permits may be obtained at City Hall located south of the Wilbarger County Courthouse at 1725 Wilbarger Street.

2. How do I submit a code enforcement complaint?

Code enforcement complaints are received, documented, and inspected by the City Code Enforcement Officer. Complaints may be reported to City Hall at (940) 552-2581.

3. How much do building permits cost?

 Please contact the Community Development Department at (940) 552-2581 for more information.

Fee Schedule

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1. How can I report suspicious activity?

Call the Police Department at 553-3311 and speak to an officer or call Crime Stoppers Tip Line at (940)552-5011.

2. I am the victim of an assault. Can you help?

Contact the Police Department at (940)553-3311 to file a police report.

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1. My purse was stolen yesterday with my checks and credit cards in it and my credit card has been used, what should I do?

Make a police report immediately, and then call your bank and your credit card companies right away.

2. I was a victim of credit card abuse and I made a police report. I want to talk to the officer and/or detective assigned to my case.

The case must first be reviewed by a Sergeant to be assigned, please wait a few days to call. If you have additional information you can make a supplemental report with an officer.

3. I had some checks forged and I have all these forgery affidavits, do I bring them to the police departments?

The forgery affidavits must be notarized and should be delivered to the merchants to whom the checks were passed.

4. How long does it take to investigate a case?

Every case is different, some require weeks of statements from witnesses, processing of evidence, and just the back log of cases sometimes increases the time it takes to get the case to the Grand Jury. Once the investigation is concluded the prosecution schedule is determined by the District Attorney's Office.

5. My home was burglarized and I found some of my property in a pawn shop. What should I do?

If you made a police report of the burglary when it happened, and you can identify your property, call the Vernon Police Department at (940) 553-3311 and ask to speak to an officer.

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1. When are the Outdoor Warning Sirens tested?

We sound the Outdoor Warning System Sirens weather permitting on the first Wednesday of each month.

2. I cannot hear the Outdoor Warning Sirens inside my home?

The Outdoor Warning System is designed to warn people who are outside to take cover due to hazardous weather conditions. The Outdoor Warning System is not designed to warn people inside homes or businesses. The best warning system for inside your home is a NOAA Weather Radio. These can be purchased for a minimal cost.

3. Are there any public storm shelters?

Yes. Public storm shelters can be found in the basement of the Wilbarger County Courthouse, Shive Elementary School, and McCord Elementary School.

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1. Why does a fire truck show up when I call for EMS?

In the case of a life-threatening emergency, we will dispatch a fire truck along with an EMS unit to provide extra assistance since all of our personnel are trained to provide at least Basic Life Support.

2. What can I legally burn and when can I burn it?

Normally citizens are allowed to burn small piles of leaves or small limbs as long as the fire is out by sunset and the resident obtains a burn permit by calling the Fire Department. See the Fire Marshal's page on how to obtain a burn permit.
Fire Marshal

3. What is your response time?

Our average response time within the city limits is four minutes.

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1. How can I properly dispose of vehicular used oil and oil filters?

Citizens may bring used motor oil and oil filters to a used oil station located behind the maintenance garage. There is no charge, you will need to fill out a log sheet that is readily available near the station.

2. As a vendor who can I contact about doing business with Fleet Maintenance?

You may contact Mr. Allen Storek at (940) 552-9961 ext 2, or you may come to the Public Works facility / City Warehouse located at 2015 Oak St. in Vernon, Texas.

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1. How can I report a street light not working?

You may call the Public Works Department at (940) 552-9961 or email pwclerk@vernontx.gov and report the outage. 

Or report it at the following link: https://www.aeptexas.com/outages/report/StreetlightProblem.aspx

2. Current drought conditions or water restrictions?

Answer 

3. How can I make requests for public information?

Answer

4. Where can I find a copy of City Ordinances?

Answer

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1. Are we currently under any drought conditions or water restrictions?

We are currently under Stage 1 Drought Contingency restrictions. Please use the following link to the Proposed City of Vernon Drought Contingency Plan 2019. Restrictions for Stage 1 can be found on page 10. More...

2. How can I make requests for public information?

All government information is presumed to be available to the public. All requests for public information should be submitted in writing to City Secretary at City Hall, or by email. More detailed information and forms can be found on the City Secretary Public Information Requests page of our website.

3. Where can I find a copy of City Ordinances?

The City of Vernon Code of Ordinances can be accessed online under Services on our website. Copies can also be obtained from the CIty Secretary office at City Hall.

4. Where can I get a building permit?

Building, demolition, sign, HVAC, electric, and plumbing permits may be obtained at City Hall located south of the Wilbarger County Courthouse at 1725 Wilbarger Street.

5. How can I report a street light not working?

You may call the Public Works Department at (940) 552-9961 or email pwclerk@vernontx.gov and report the outage. 

Or report it at the following link: https://www.aeptexas.com/outages/report/StreetlightProblem.aspx

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1. How do I resolve a traffic ticket?

Read and follow the instructions on the white officer handout or contact the Municipal Court at (940) 552-2058.

2. Do I have to appear before the Judge?

Appearances can be made in person or in writing. If contesting, appearance must be made in person.

3. Where can I get my car registered?

Vehicle registration is handled by the Wilbarger County Tax Office at (940) 552-9341. It is located at 1700 Wilbarger Street, Room #17.

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1. How much does it cost to apply for a zoning change?

A $100 fee is collected to apply for a zoning change request.

2. Why do I have to apply to the Planning & Zoning Commission to build a carport in my front yard?

Regulations within the City of Vernon Zoning Ordinance dictate the placement of front yard carports. Please refer to the Carport Handout.

3. What if I disagree with the Planning & Zoning Commission’s decision?

Any party or individual disagreeing with the decision of the Planning & Zoning Commission may appeal such decision to the City Commission.

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1. Where can I locate a manufactured / mobile home?

Pre-HUD manufactured homes (all manufactured homes built before June 15, 1976) are prohibited in the City of Vernon. HUD code-approved manufactured homes are allowed in any lawfully operated mobile home park. A manufactured home may also be located as a fixed dwelling unit in zoning district R-G and with a special use permit in R-2. A manufactured home must be skirted and properly tied down. A permit is required.

2. Can I operate a business out of my home?

Some businesses can be operated out of one’s home as long as they comply with the City’s home occupation regulations. Please refer to the

Zoning Ordinance

3. I want to buy / lease a building downtown. What kinds of businesses are permitted downtown?

Please refer to our Zoning Ordinance or visit City Hall where our official zoning map is located. It is usually a good idea to call or come by our office before you make a large real estate purchase or commitment.

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1. What number do I call when I need an officer to respond?

If inside the Vernon city limits call (940) 553-3311 for Non-Emergency Situations or 9-1-1 for all Emergencies (ex. Ambulance, Fire or Police). If incident occurs outside city limits please call the Sheriff’s Department at (940) 552-6205 between the hours of 8:00 am – 5:00 pm Monday thru Friday, or 9-1-1 anytime.

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1. How can I speak to the Chief?

You may call during regular office hours and schedule an appointment, but your problem could probably be handled promptly by a patrol supervisor.

2. How do I compliment an Officer for a job well done?

You may call the police department at (940) 553-3311 and leave a message for the Chief of Police regarding the Professional Conduct of an Officer.

3. Why can’t I talk to the Chief about my Burglary?

The Chief will speak to citizens about their concerns, but he does not do investigations. All investigations are done by Police Officers and/or Criminal Investigation Department.

4. How does the Chief of Police give out information?

The Chief of Police is in charge of releasing information to the media and/or the public. If the Chief is not available the Lieutenant will be the Designee.

5. How do I file a complaint?

You may speak to any on-duty supervisor. The Chief is notified of all complaints after they are filed.

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1. I was ticketed for speeding. What are my options?

Please call (940) 552-2058 and ask to speak to the Municipal Judge and request information on how to handle your speeding violation.

2. How do I get an accident report?

You will need the date of the accident, the specific address of the accident, highway or street, where the accident occurred, and the name of any person(s) involved. There is a fee of $6 for accident reports and they must be paid for when you pick up the report. You may contact the Records Clerk at (940) 553-3311 for information, if needed.

3. What should I do if I have information about a crime?

Much of this information can be taken over the phone by calling the Police Department at (940) 553-3311 and speaking to an officer, or by coming to the police department in person. If you wish to remain anonymous, you may use the Crime Stoppers Tip Line at (940) 552-5011.

4. What is the mailing address for the Vernon Police Department?

The mailing address is: 1306 Main St., Vernon TX 76384

5. Do I have to pay for Accident / Offense Reports?

Yes, $6.00 for accident reports and $2.00 for offense reports.
ALL fees must be paid in advance.

6. Who do I call to ask about someone who has been arrested?

All information about people in the Wilbarger County Jail can be obtained by calling (940) 553-1351.

7. How do I get a solicitor permit?

Permits can be obtained at City Hall. The address is 1725 Wilbarger St. Vernon TX 76384 and the phone number is (940) 552-2581.

8. Does the Police Department do Fingerprints for the public?

No.

9. Who do I contact for employment with the Police Department?

You can contact the Vernon Police Department at (940) 553-3311 and speak to someone in Administration: Chief or Lieutenant.

10. I found out my car was impounded! What do I do?

You will need to contact the communication/dispatch department at (940) 553-3311. They will need the license plate information in order to direct you to the correct wrecker service.

11. Does the Police Department unlock vehicles?

No, you will have to contact a locksmith, a wrecker service, or an auto dealership.

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1. Can I call with information and not give my name?

If you wish to remain anonymous, you may use the Crime Stoppers Tip Line at (940) 552-5011.

2. Who do I call when I smell a possible meth lab?

Call the Police Department at (940) 553-3311 and officers will respond.

3. What information should I have when I report drug activity?

Dates, times, when traffic is the heaviest, vehicle tag numbers, car descriptions, street addresses and names or descriptions of people involved.

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1. How do I make a Police report?

The best method is to simply call the Vernon Police Department first at (940) 553-3311 and ask to speak to an officer. If you are unable to call you can come to the police department and report in person.

2. If I am involved in an accident do I have to make a report?

State Law requires all accidents on public property be reported as soon as possible.

3. If I am involved in an accident can I move my car out of traffic?

Texas state law requires that you move your vehicle out of the traffic lane if you can do so safely.

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1. How do I get my car out of Impound?

You will need proof of ownership, insurance and identification to get car out of impound. If involved in a crime call the police department at (940) 553-3311 and ask to speak to the Evidence Tech. If for any other reason your vehicle was impounded contact Goodrum’s Wrecker Service at (940) 552-2842.

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1. I need my report for insurance purposes. Who can I call?

A copy of your report can be obtained and purchased by contacting the Records Clerk at (940) 553-3311.

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1. Where can I get fingerprints?

Contact the Wilbarger County Jail at (940) 553-1351.

2. Can I call ahead so I will not have to wait to pick up my accident or offense report?

We ask that you please call ahead because it helps us and you will not have to wait for us to find your report. A copy of your report can be picked up from the Records Clerk.

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1. Can I call with information and not give my name?

You can call Crime Stoppers at (940) 552-5011 and you never have to give your name.

2. How can I become a Vernon Police Officer?

You can contact the Vernon Police Department at (940) 553-3311 and we will give you information regarding positions that are available. We can also direct you to where an application can be picked up and submitted.

3. Where do you take arrested persons?

Arrested Adults are taken to the Wilbarger County Jail located on Hwy. 70 in Vernon. Juveniles, ages 16 and under, are taken to a designated Juvenile Detention and Interrogations location. These locations are the Vernon Police Department and/or the Wilbarger County Courthouse.

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1. Where can I find the current Water Quality Report?

See the link: Water Quality Report under "Quick Links" at the bottom of the page.

2. How can I report a street light that is not working?

You may call the Public Works Department at (940) 552-9961 or email pwclerk@vernontx.gov and report the outage. 

Or report it at the following link: https://www.aeptexas.com/outages/report/StreetlightProblem.aspx

3. Who do I call to report a sewer that is backed up or stopped up?

You may call either Public Works at (940) 552-9961 or City Hall at (940) 552-2581, or after hours and weekends you may call the Vernon Police Department at (940) 553-3311 (please do not dial 9-1-1).

4. Are we currently under any drought conditions or water restrictions?

We are currently under Stage 1 Drought Contingency restrictions. Please use the following link to the Proposed City of Vernon Drought Contingency Plan 2019. Restrictions for Stage 1 can be found on page 9.

More...

5. If I have extra trash that doesn't fit in my container what should I do?

You should contact Waste Connections at 877-592-5030 and request bulky item pick up.

6. How do I report street hazards?

Contact David Templeton at 940-552-9961 ext. 5

7. How do I report my trash not being picked up?

You would want to notify Waste Connections at 877-592-5030

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1. How safe is Vernon's water for drinking?

If you go to drinking water qaulity report it will have the information you are needing. Drinking water quality report

2. How do I report a water leak?

Monday – Friday you may call (940) 552-9961 ext. 3, or call City Hall at (940) 552-2581. If after hours or weekends and holiday call the Police Department at (940) 553-3311 (do not dial 9-1-1), and report it to the dispatcher who will contact the on-call water department employee to respond.

3. How do I report a sewer backup or stop up?

Monday – Friday you may call (940) 552-9961 ext. 3, or call City Hall at (940) 552-2581. If after hours or weekends and holiday call the Police Department at (940) 553-3311 (do not dial 9-1-1), and report it to the dispatcher who will contact the on-call water department employee to respond.